Returns & Exchanges.
We want you to love what you hold. Because many TayneHaus pieces are made to order, this policy explains what we can and can't exchange.
Made-to-order items
Returns are limited to faulty or incorrect items. Please contact us within 7 days of receiving your order with photos and your order number.
Faulty or incorrect items
If your piece arrives faulty or not as ordered, we'll arrange a replacement or refund. We'll guide you through returning the original item.
Customised pieces
Customised and personalised pieces are produced to your submitted details and are non-returnable unless faulty or incorrect. Please check spelling and specifications before confirming your order.
How to start a return
Email us with your order number and a short description of the issue. We'll respond with the next steps.